$9 flat rate shipping on most orders

Shipping policy

We try our best to package and send your order out within one business day that the salon is open (Tuesday-Saturday) for products that are in stock. If we are needing to order that item into the store, expect 3 or more business days before we can ship. During some times, we may not be able to ship to PO Boxes. We do not offer shipping within Saskatoon, only in-store pickup.

During busy seasons like Christmas or times where items are sold at a savings, we may continue to sell items when they are sold out in store. We can usually have these items shipped to us within a few days, and then to you. As Virtue products ship from the US, these take a little longer to get to us

We do not offer shipping within Saskatoon, only in-store pickup.

Package Security & Claims Policy

To successfully process any claim of tampering or missing items, you must follow these steps:

Inspect the Box Immediately: All packages require a signature upon delivery, before signing for and accepting the package, or immediately after it is handed to you. Carefully inspect the exterior of the shipping box.Check for any signs of re-taping, tears, punctures, or crushed areas.Verify that the custom security tape used by Capelli is intact and not obscured.
Mandatory Photographic Evidence (Before Opening):In order to claim that your shipment has been tampered with or has missing items, you must first have clear, high-resolution photographs of the original shipping box as it arrived, before you open any product.The photographs must show all six sides of the box (top, bottom, and four sides) and clearly display the shipping label and our custom security tape.
Mandatory Contact Window:You must report any claims of tampering or missing items to us via email at capellisalonstudio@gmail.com within 24 hours of the delivery date and time, as confirmed by the Canada Post (or other carriers) tracking number.Claims received outside of this 24-hour window, or claims not accompanied by the mandatory evidence above, will be denied without exception.

All Shipping Policies

$9 flat rate shipping on most orders

Shipping policy

Currency